Southern Cross Travel Insurance’s new claims management application, built for us by Theta, is now 10 months old. It has been a spectacular success in terms of claims turnaround times and operational efficiencies since its launch in July 2012.
Since launch, the turnaround time for assessing a claim for an SCTI customer has consistently been just one day, even during the winter months that are the peak season for claims volumes for SCTI (most Kiwis and Aussies like to go on holiday during the winter!).
In addition, SCTI’s customers continue to provide unsolicited feedback to us every day, about how impressed they are with our claims and customer service.