+64 9 356 7227
+64 4 470 7717
enquiries [at] theta [dot] co [dot] nz
Your privacy is important to us. This Privacy Statement outlines the information practices for Theta website. They include type of information gathered and tracked, how the information is used, and with whom the information is shared. In general, you will visit Theta website without giving us any personal information. However, there are times when we may need information from you.
Using and Sharing Personal Information
You may choose to give us personal information so that we can correspond with you, provide you with a subscription or for recruitment purposes.
When providing your information by either completing the form on the website or contacting us, we will process it for recruitment purposes only. We will keep this information for future consideration unless you tell us not to.
Please note that we do not require 'sensitive' information, such as ethnic background, political or religious beliefs, physical disabilities, etc. If you choose to provide such information, you explicitly consent that Theta may process it as part of its ordinary recruitment process.
If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.
Fulfilling your transaction request
If you request something from Theta's website, for example a service or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may be required to share your information with others, for instance Theta's business partners, shipping companies, postal or government agencies. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.
Information for Business Partners
If you represent Theta's business partners, you may visit the Theta Website site intended specifically for business partners. We may use information provided on that site to administer and develop our business relationship with you. For instance, this may involve using your information to send you details of Theta's services. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist).
Information Security and Quality
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.
Mergers and Acquisitions
Circumstances may arise where, whether for strategic or other business reasons, Theta decides to sell, buy, merge or otherwise re-organise its businesses. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers. Theta will seek appropriate protection for your information in these types of transactions.
Links to non-Theta Web sites
Theta Website may contain links to other websites. Theta is not responsible for the privacy practices or the content of those other Web sites.
Disclosures Required By Law
Please note that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.
Technology will increasingly help give you more control over your personal information. It will also help organisations to manage their privacy practices and policies. As an information technology company, Theta supports the development of privacy technologies to help achieve these goals and to help create greater trust and confidence in the way personal information is handled.
At any time, you may request deletion, or a copy, of information held by Theta about you.
You can do this by using our contact form.
Southern Cross Travel Insurance’s new claims management application, built for us by Theta, is now 10 months old. It has been a spectacular success in terms of claims turnaround times and operational efficiencies since its launch in July 2012.
Since launch, the turnaround time for assessing a claim for an SCTI customer has consistently been just one day, even during the winter months that are the peak season for claims volumes for SCTI (most Kiwis and Aussies like to go on holiday during the winter!).
In addition, SCTI’s customers continue to provide unsolicited feedback to us every day, about how impressed they are with our claims and customer service.