+64 9 356 7227
+64 4 470 7717
enquiries [at] theta [dot] co [dot] nz
Rob Lee has been in ICT for his entire career... and that is a very long time!
Rob came from an engineering background into a 25 year IT sales, marketing and management career. He has performed a variety of other roles such as Country Manager Data General and Marketing Manager for Hewlett Packard computer systems all of which prepared him for the best job in his life at Theta.
Rob's customer first philosophy is a guiding beacon for the very talented Theta team he leads.
robert [dot] lee [at] theta [dot] co [dot] nz
Southern Cross Travel Insurance’s new claims management application, built for us by Theta, is now 10 months old. It has been a spectacular success in terms of claims turnaround times and operational efficiencies since its launch in July 2012.
Since launch, the turnaround time for assessing a claim for an SCTI customer has consistently been just one day, even during the winter months that are the peak season for claims volumes for SCTI (most Kiwis and Aussies like to go on holiday during the winter!).
In addition, SCTI’s customers continue to provide unsolicited feedback to us every day, about how impressed they are with our claims and customer service.