The bank had already completed a high level ICT audit and identified areas to be addressed. Theta was engaged to complete the audit process through a detailed examination of NBS’ ICT infrastructure, systems and processes, and develop a program of work to strengthen reliability and stability and support the delivery of business goals.
Since starting work with the bank in 2015 there has been a huge improvement in the performance of core ICT infrastructure. Extended ATM outages are now a thing of the past, and bank systems are now well supported and stable.
Says NBS’ Business Information Manager Afa’ese Farane:
“With Theta’s help, we are beginning to realise my vision of a bank that’s ready to face the future. Senior leadership is recognising the benefits of this, and our ICT team has also learned a lot from working with Theta.”
“We have ambitious plans, but with Theta’s help we have a roadmap. We know where we’re going and how we’re going to get there.”
Choosing to work with Theta was in many ways an easy decision for Farane:
“My relationship with Theta goes back a very long way, and in all my dealings with the company I’ve had nothing but good experiences.”
“The thing for me is the people, and the relationships you have with them. A lot of people have skills, but not necessarily the right attitude. With Theta you get the full package – people who know what they’re doing technically, and will go beyond the normal tour of duty to get things done and get them right. They have a great attitude, and you really get the sense that they care about their customers.”
The partnership with the bank is an ongoing one, with plans for a mobile app and more in the pipeline.
- WAN/LAN connectivity
- Cisco routers, switches and firewalls
- HP blade servers, chassis and MSA storage
- Microsoft Windows Server
- Microsoft Hyper-V
- Microsoft SQL Server database
- Microsoft Navision ERP software
- Oracle Enterprise Linux
- Oracle Virtualisation
- Oracle Database Management
- Oracle FLEXCUBE Banking system
- Redhat Linux
- VEEAM backup software
- Kaspersky Security Center