I was recently invited to present a paper at the Marketing Automation Summit held in Auckland. This was a perfect opportunity for me to refresh myself on all the marketing automation capabilities of M…
I recently bumped into an old friend who I have not seen for a number of years. He is now running a small business, a big change from his previous corporate life. Over a convivial dinner we discussed…
With the release of CRM 2016, Microsoft has included a fantastic field service module with the application. This is an add-on solution therefore is not visible with new installs. As is the case with t…
In 2000 I attended a presentation by Wolfgang Grulke, who at that time was billing himself as a “futurist”. He had just published a book called 10 Lessons from the Future. He commanded a presence on t…
