Dynamics 365 Customer Service — Rapid Start
A fast, lightweight deployment of Dynamics 365 Customer Service for small-medium sized organisations.
Better customer service within weeks
We’ve simplified the enterprise-grade Dynamics 365 Customer Service app to align with the needs of your small-medium sized organisation. As a result, you'll experience a fast and hassle-free setup, and your organisation can start using Dynamics 365 Customer Service in a matter of weeks.
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Features
Beyond essential tools like call ticketing, conversation history, and a built in knowledge base, Dynamics 365 Customer Service delivers a complete, unified experience. This enables your agents to have a comprehensive view of each customer's history and preferences. Management is also empowered with a complete view of all cases.
Manage and track tasks and incoming calls and emails
AI-powered insights
Knowledge-base
Real-time dashboards
A highly secure platform
Service Level Agreement (SLA) countdown timer
Inbuilt sentiment analysis
Integrate with other Microsoft apps, like Outlook and Teams
Book your product tour
Take a look around Dynamics 365 Customer Service in our 30-minute guided session
Interactive, hands-on session- View a call centre in operation - from bot to agent, case management, and call completion
- Customise to your customer profile
- Check out new features, including Copilot
- Suitable for technical and non-technical users
- Explore other add-ons, including live chat and customer portals
FREE
30 minutes
Small-medium sized organisations looking to upgrade from existing software or setting up from scratch.
Rapid start implementation
Get up and running with Dynamics 365 Customer Service in just a few weeks
- Business and technical workshops
- Fast out-of-the-box setup
- Standard integration to Microsoft desktop apps
- Fixed price and scope engagement (licensing costs excluded)
- User training
- Support and documentation
$45,000+GST
4 weeks
Small-medium sized organisations who want a fast, cost-capped Dynamics 365 Customer Service rollout.
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Extra add-ons: Omnichannel support, chatbot/live chat integration, custom integrations.
T&Cs apply: Subject to availability, valid in NZ only.
Add on: Industry packs
Start with our proven Dynamics 365 Customer Service package, then add on a quick wins pack.
Each pack adds pre-configured case types, workflows, routing, templates, reporting and integrations - so you get a solution that fits faster, with less custom build.
Small-medium councils
A fast, fixed-scope add‑on to tailor the core Customer Service package for council service delivery.
Quick wins pack includes:
- Service request catalogue (e.g., rates, bins, roads, compliance) with standard case types and SLAs.
- Location-based routing (ward/area/team) and citizen communications templates.
- Council reporting (service volumes, turnaround, repeat contact) and knowledge article structure.
Outcome: quicker go-live for customer service teams without a large transformation programme.
Utilities
An add‑on to tailor the core package for high-volume enquiries and event-driven demand.
Quick wins pack includes:
- Outage/fault and billing workflows with peak-event queues and priority routing.
-Customer + asset context (meter/ICP/site where relevant) and guided scripts for agents.
- Proactive comms patterns (notifications, FAQs/deflection, post-event follow-up).
- Compliance.....
Outcome: better handling of spikes, reduced average handling time, and more consistent service.
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An add‑on to tailor the core package for privacy-aware customer/patient contact and service coordination.
Quick wins pack includes:
- Appointment/referral enquiry workflows with triage scripts and clear hand-offs.
-Consent and identity verification steps (configurable to your policies).
- Secure knowledge + templates for consistent, compliant communications.
Outcome: streamlined enquiries management with stronger process consistency and auditability.
Benefits of working with us
Leading Microsoft Solutions Partner with a designation in Business Applications and specialisation in Small and Midsize Business Management.
Friendly, knowledgeable team of Dynamics 365 specialists - across all products.
Extensive background spanning various industries, including professional services, utilities and government.
A fixed scope engagement keeps costs under your control.
