Customer relationship management (CRM)

Customer engagement by Microsoft Dynamics CRM helps companies deliver amazing customer experiences by building long-term customer relationships that are personalised, proactive, and predictive across marketing, sales, and service.

This kind of positive customer experience is increasingly important for companies to win and retain customers. We're passionate about Microsoft Dynamics CRM and how its benefits can be harnessed to manage your customer engagement on many levels.

Central to our customer model is integration, when the CRM system is fully integrated to your ERP and other line of business applications. Our BI focus on CRM will showcase a holistic picture of the business and bring together the insights from the CRM and other information streams.

What we offer - our CRM services

1. End to end CRM projects encompassing the whole suite of Microsoft Dynamics CRM capabilities.
2. Insights based training to help our customers get the best out of CRM.
3. An annual CRM WOF, complete with a report and scorecard.
4. The Theta Instant Footprint CRM - get up and running in a matter of days.
5. CRM consulting, guidance and a fresh new way of looking at things.
6. An integrated digital, CRM, ERP and business intelligence solution.
7. The Theta CRM Salvage program.

Talk to us about:

1. Business intelligence and CRM 
2. Sales force automation including social engagement
3. Marketing
4. Service management

Read our latest CRM case study 

First Gas hits the ground running with fast implementation of CRM, NAV, reporting and cloud integration.

One of ten new systems implemented in just four months, Microsoft Dynamics CRM online is the central engine behind all First Gas customer interactions. 
Read the case study now.