Building bots for NZ businesses

Theta builds bots

Theta builds all kinds of bots. Are you looking for a Facebook Messenger bot, a Slackbot, Skype bot, FAQ bot or another kind of chatbot? We can help.

Building Facebook Messenger bots

We built our first Facebook bot within two weeks of Facebook launching its bot capability in beta. With more than a billion monthly users, Facebook Messenger is a great place to connect with your customers using a bot. Read more about our Facebook Messenger bot for Snowcentre.

Why build bots now?

Two events have made bots more important than ever: 1) In 2015 a tipping point occurred with the four largest messaging apps outstripping the four largest social media apps in terms of active users. 2) Facebook launched bots capability to their now more than 1 billion Messenger users. These two events mean that if you want to reach your audience they are now on messaging platforms, and if you want to provide them an app-like experience you can now do that with bots.

How are bots useful for business?

Three scenarios where bots can work well:

Frequent transactions - where your customers would prefer to remain in their social app (rather than switching out into another app), eg ordering coffee or your favourite pizza.
Occasional interactions - where downloading an app doesn't make sense - such as making a one-off or infrequent appointment, purchase, or switching utility providers, entering a competition.
Directed discovery - quickly directing customers to the information they need - reducing call centre load and providing faster responses 24x7 to customers by replicating telephone trees and web FAQs, stock and product enquiries

We can design a bot to work on its own, augment an existing mobile app, or integrate to your CRM solution. In many cases a single bot can replace a multitude of apps, or even the need for an app at all. The lower cost of a bot makes it easier to get started, experiment and deliver value quickly.

Building advanced, intelligent mobile bots

Theta is uniquely placed to build bots. Bots require knowledge and experience of cognitive APIs and integration to customer data and catalogues. Our advanced engineering, AI, machine learning and cloud skills mean we can conquer the most demanding bot applications.

These can include bots that use artificial intelligence tools such as wit.ai, and language understanding intelligence services. Contact us today to see how we can help make your bot ideas a reality.

FAQ Bot

We've built an easy to implement FAQ Bot that can answer your customers' frequently asked questions, capture leads, translate content and more. FAQ Bot is an AI-powered chatbot that serves multiple customers at the same time, answering questions without needing a human, unlike live chat.

It answers the simple questions that otherwise place a load on your customer service staff and does this 24x7.

FAQ Bot is designed for the mobile web (which is now 75% of all internet traffic) as well as desktop browsers, and Facebook Messenger.

Find our more about FAQ Bot.

Bot technology

Bot technology is evolving rapidly, with recent developments making it easier than ever to include advanced features like artificial intelligence and ever richer customer interactions. We monitor changes to the Messenger Platform, Microsoft Bot Framework, Microsoft Cognitive Services, wit.ai and other bot technologies to help bring new features to our customer's bots, fast.