Director and Head of Theta Digital
Theta builds all kinds of bots. Are you looking for a Facebook Messenger bot, a Slackbot, Skype bot, FAQ bot, Microsoft Teams bot or another kind of chatbot? We can help.
Two events have made chatbots more important than ever: 1) In 2015 a tipping point occurred with the four largest messaging apps outstripping the four largest social media apps in terms of active users. 2) Facebook launched bots capability to their now more than 1 billion Messenger users. These two events mean that if you want to reach your audience they are now on messaging platforms, and if you want to provide them an app-like experience you can now do that with bots.
Three scenarios where bots can work well:
We can design a bot to work on its own, augment an existing mobile app, or integrate to your CRM solution. In many cases a single bot can replace a multitude of apps, or even the need for an app at all. The lower cost of a bot makes it easier to get started, experiment and deliver value quickly.
Theta is uniquely placed to build bots. Bots require knowledge and experience of cognitive APIs and integration to customer data and catalogues. Our advanced engineering, AI, machine learning and cloud skills mean we can conquer the most demanding bot applications.
These can include bots that use artificial intelligence tools such as wit.ai, and language understanding intelligence services. Contact us today to see how we can help make your bot ideas a reality.
We've built an easy to implement FAQ Bot that can answer your customers' frequently asked questions, capture leads, translate content and more. FAQ Bot is an AI-powered chatbot that serves multiple customers at the same time, answering questions without needing a human, unlike live chat.
It answers the simple questions that otherwise place a load on your customer service staff and does this 24x7.
FAQ Bot is designed for the mobile web (which is now 75% of all internet traffic) as well as desktop browsers, and Facebook Messenger.
We built our first Facebook bot within two weeks of Facebook launching its bot capability in beta. With more than a billion monthly users, Facebook Messenger is a great place to connect with your customers using a bot. Read more about our Facebook Messenger bot for Snowcentre.
Bot technology is evolving rapidly, with recent developments making it easier than ever to include advanced features like artificial intelligence and ever richer customer interactions. We monitor changes to the Messenger Platform, Microsoft Bot Framework, Microsoft Cognitive Services, wit.ai and other bot technologies to help bring new features to our customer's bots, fast.