Building chatbots for NZ businesses

We build all kinds of chatbots. Are you looking for a chatbot for your website, a Facebook Messenger bot, a Slackbot, Skype bot, FAQ bot, Microsoft Teams bot or another kind of chatbot? We can help.

We built our first Facebook Messenger bot within two weeks of Facebook launching its bot capability in beta. And with our FAQ Bot product we’ve implemented chatbots for many customers including Microsoft, Auckland Transport, Education New Zealand, Counties Power, Explorer Bus and PGDB, on the web (desktop and mobile), Facebook Messenger and on company intranets.

Building advanced, intelligent mobile bots - with personality

Theta is uniquely placed to build chatbots. Our advanced engineering, AI, machine learning and cloud skills mean we can conquer the most demanding bot applications, including bots that use artificial intelligence tools and language understanding intelligence services, and deliver them at scale.

We can integrate bots with existing applications and data sources, use bots to deliver leads directly to your CRM, and even deliver voice-enabled chatbots on wearable devices.

Work with our conversation design specialists to bring your chatbot’s personality to life in chat, and create a genuinely helpful, delightful user experience.

Typical chatbot use cases

Three scenarios where chatbots can work well:

Frequent transactions - where your customers would prefer to remain in their social app (rather than switching out into another app), eg ordering coffee or your favourite pizza.
Occasional interactions - where downloading an app doesn't make sense - such as making a one-off or infrequent appointment, purchase, or switching utility providers, entering a competition.
Directed discovery - quickly directing customers to the information they need - reducing call centre load and providing faster responses 24x7 to customers by replicating telephone trees and web FAQs, stock and product enquiries. Chat to FAQ Bot to find out more about this chatbot application.

We can design a bot to work on its own, augment an existing mobile app, or integrate to your CRM solution. In many cases a single bot can replace a multitude of apps, or even the need for an app at all. The lower cost of a bot makes it easier to get started, experiment and deliver value quickly.

FAQ Bot

FAQ Bot is a SaaS chatbot product that answers your customers' frequently asked questions, capture leads, translate content and more. FAQ Bot is an AI-powered chatbot that serves multiple customers at the same time, answering questions without needing a human, unlike live chat.

It answers the simple questions that otherwise place a load on your customer service staff and does this 24x7 with a simple pay-monthly subscription plan.

FAQ Bot is designed for the mobile web (which is now 75% of all internet traffic) as well as desktop browsers, and Facebook Messenger.

Find out more about FAQ Bot.

Building Facebook Messenger bots

We built our first Facebook bot within two weeks of Facebook launching its bot capability in beta. With more than a billion monthly users, Facebook Messenger is a great place to connect with your customers using a chatbot. Read more about our Facebook Messenger bot for Snowcentre.

FAQ Bot also works on Messenger - making it possible to deploy a single bot on multiple platforms.

Bot technology

Bot technology is evolving rapidly, with recent developments making it easier than ever to include advanced features like artificial intelligence and ever richer customer interactions. We monitor changes to the Messenger Platform, Microsoft Bot Framework, Microsoft Cognitive Services and other bot technologies to help bring new features to our customer's bots, fast.