E-commerce giant uses certified, trusted, actionable data to support resilience in unpredictable times
Give your teams the right tools to intelligently handle routine requests and resolve more complex issues with Microsoft Dynamics 365 Customer Service.
Get a 360-degree customer view, personalise your service to meet expectations and be there every step of the way in your customers' journey.
Dynamics 365 Customer Service will allow your team to:
Make smarter recommendations with agent-facing bots that use contextual data about customers and your business.
Even when a case is transferred between agents or across channels, you can ensure every customer receives a single, unified experience.
Automatically assign cases to the agent who is best equipped to resolve the case.
Regardless of functions or geographies, Microsoft Teams can be used to help resolve complex cases more quickly.
It was a smooth migration to Dynamics 365 Customer Service for the Human Rights Commission.