E-commerce giant uses certified, trusted, actionable data to support resilience in unpredictable times
Dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.
Dynamics 365 Field Service will improve operational management accuracy, help businesses shift to a paperless process, reduce labour cost, and increase efficiency. It's simple to schedule and manage resources and optimise your service delivery.
Field Service technicians often need to see and update their work orders while onsite at a job. With Dynamics 365 Field Service, this is made easy. Your technicians can access the information they need anywhere, and at any time. The Field Service mobile application gives them full offline capabilities, with easy yet secure access to job and customer data.
Your customers today want complete visibility. They're able to access self-service portals, receive proactive updates, and see real-time technician tracking - resulting in a winning customer service experience.
Heads-up, hands-free video calling allows field technicians to share what they see and get immediate help from offsite experts. Work order details help to keep your technicians informed.
Proactively manage potential service calls by remotely detecting and resolving issues using the Internet of Things (IoT) and predictive maintenance. Optimise your resourcing and increase productivity and profits by fitting in more appointments per day - easily viewable on a sophisticated schedule board.
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