Head of Systems and Support
ITIL-aligned management of your IT infrastructure and applications, backed by an experienced service desk and SLAs tailored to meet your needs.
Our managed services contracts and service level agreements can be customised and tailored to suit your environment and the KPIs you need to meet.
We offer three variants of managed services:
Fully outsourced managed service
We provide full support for a specified system or service, as per an agreed service level agreement (SLA)
The same level of support as a fully outsourced managed service, but on a short-term basis specified in an SLA between us.
On-demand and project services
On demand services are short term ad-hoc requests from customers. These requests will typically be project-based tasks or ticket-based activity
Our experienced service desk provides specialised support, troubleshooting and problem solving to many customers, and is renowned for going the extra mile. We provide the following services:
And we’re ITIL certified, giving you confidence that our managed services meet industry best practice.