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Dynamics 365 Customer Service
Give your teams the right tools to intelligently handle routine requests and resolve more complex issues with Dynamics 365 Customer Service.
360-degree customer view
Personalise your service to meet expectations and be there every step of the way in your customers' journey. We'll set up your Customer Service dashboard to give complete visibility over customer interactions.
Create a single, unified customer experience
Easily switch between cases and tasks
Route cases by channel or topic
Automatically assign cases to the best fit agent
Resolve cases faster
Learning
AI and machine learning benefits
AI-driven productivity tools will give your team the insights they need, when they need them.
Real time context cues for better conversations
AI-driven insights for improved understanding
Omnichannel capabilities
Communicate with your customers across multiple channels, including live chat, SMS, social and voice. Ensure your agents are just a click away from all the info they need, and that your customers receive consistent and accurate responses, however they engage with your business.
February 18, 2020
A future-proofed case management system for the Human Rights Commission
The Human Rights Commission (HRC) has been providing better protection of human rights in Aotearoa New Zealand since 1977. Operating under the Human Rights Act 1993, it is the national human rights institution working for a free, fair, safe and just New Zealand.