Security
Vishing simulation
Improve the vishing resilience of your service desk and contact centre teams.
Don’t underestimate the pressure to get inside your organisation
Attackers are increasingly targeting service desk and contact centre teams with social engineering techniques to gain unauthorised access to systems, credentials and sensitive information. Our vishing simulation helps you validate whether your people, processes and controls can withstand realistic attack scenarios.
What is a vishing simulation?
Our vishing (phone-based phishing) simulation is a targeted, covert engagement that assesses your service desk’s or contact centre’s resilience to modern social engineering techniques.
Using agreed scenarios, controlled phone calls are made to understand whether staff can:
Identify suspicious behaviour
Follow identity verification procedures
Resist requests for sensitive information
Manage high-risk requests appropriately
Escalate incidents to internal security teams when required
What's included:
1. Kick off workshop
2. Intelligence gathering
3. Scenario development
4. Social engineering simulation via telephone
5. Vishing attempts for up to four targets
6. Summary report and recommendations
Deliverables
You will receive a security review report that includes:
Engagement scope
Executive summary of key findings
Success rate overview
Analysis of each simulated call
Full call transcripts
Need more info?
Download the vishing simulation brochure for further details on what to expect during your engagement.
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Offensive expertise
Your vishing simulation will be delivered in partnership with Nova, a boutique security consultancy comprising some of New Zealand’s most experienced offensive security specialists. Their team has extensive experience delivering vishing campaigns across New Zealand and internationally.
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