Dynamics 365 Field Service

Dispatch the right resource at the right time to the right place—with all the tools to succeed the first time. Get started with the help of our Microsoft Certified Field Service professionals.

Streamline operations

Built into your Dynamics 365 ecosystem, Dynamics 365 Field Service makes it simple to schedule and manage resources and optimise your service delivery.

Customer empowerment

Your customers today want complete visibility. With Field Service, they're able to access self-service portals, receive proactive updates, and see real-time technician tracking - resulting in a winning customer service experience.


using Field Service

Field Service is essentially a booking engine that supports all kinds of businesses dealing with time slot bookings. We've rolled out and customised Field Service solutions to keep track of these bookings, as well as other day-to-day operations, for a variety of industries.

Healthcare providers

Electricity lines companies

Property management

Fleet management


Improve operational management accuracy

Shift to faster paperless processes

Reduce labour cost

Increase efficiency

On the go information

The Field Service mobile app makes it easy to update work orders while onsite at a job, giving technicians full offline capabilities, with secure access to job and customer data. Heads-up, hands-free video calling allows field technicians to share what they see and get immediate help from offsite experts.

Resolve issues with predictive maintenance

Integrate disparate systems

Improve health and safety operations

Optimise resourcing and increase productivity

Create sophisticated schedule boards

Make faster decisions based on reliable data