Managed Services

On-premises or in the Cloud, your IT platform needs to be managed if it is going to be a stable, available and secure basis for your business data and line-of-business software. With a large team of infrastructure and platform professionals and a dedicated, ITIL-based Service Desk, we provide comprehensive managed IT services for your enterprise.

Hitting KPIs

Our Managed Services contracts and Service Level Agreements can be tailored to suit your business and the KPIs you need to meet.

Fully outsourced managed services

Cover service

Backup management

Anti-malware management

On-demand and project services

Pro-active monitoring

Preventative maintenance

On-request user support

Resource management

Software license management

Alert response and remediation

ITIL-certified Service Desk

Our experienced service desk provides specialised support, troubleshooting and problem solving to many customers, and is renowned for going the extra mile.

Automated system monitoring and alerting delivers high levels of uptime to customers by proactively preventing conditions that might lead to outages.

First-line contact

Incident management

Problem management

Service level management

Change management

Knowledge base

Service requests


Trusted support via remote monitoring and management

Fast resolution of incidents

Productivity gains from knowledge base establishment

Improved visibility via SLA tracking and management reporting

July 23, 2021

Microsoft solution suite for New Zealand's new water services regulator, Taumata Arowai

Taumata Arowai was born out of the commitment to wai and tangata, people and water and their connection to each other.